On the Important Matter of Cases

If you’ve been following our company for any length of time you know that we have been intentional, from day one, to deliver professional level products at the lowest possible price.  It doesn’t matter if you play in a famous band or if you are just starting out.  Everyone gets the same product, same service, same warranty and same price. There is no better value than a Pedaltrain.

A number of you have asked why we don't sell Pedaltrain cases as separate items. We have agonized over this decision for years. Because we care about you, we want you to understand how we’ve arrived at this decision. Once you have all of the facts, we think you will agree that our decision is the correct one, that our decision is consistent with our desire to keep prices as low as possible, and, ultimately, is in your best interests.

If you email us asking "Where can a buy a Pedaltrain case-only?" this is the answer that our customer service team will share with you:

"Thanks for writing and using a Pedaltrain! We do not sell cases as stand-alone items, only as a bundle (case, board, velcro, etc). This is the way our products ship from the factory, and doing this helps us keep costs low. If we sold the cases separately, the price would be just about the same amount for an individual case as it is for the bundle. Crazy, we know, but it’s our volume that keeps our prices low. We have decided not to separate them for that reason."

This answer is 100% correct and truthful. You can stop there, or read on for more details.

Here's an outrageous statement for you to consider:

We can deliver a complete Pedaltrain bundle, in a tour case, to you, through a store, for less than most custom case makers can buy the parts for the case alone.  Re-read that sentence.

Let me break that statement down for you. Pedaltrain can…

  • Source our aluminum alloy

  • Fabricate a Pedaltrain pedal board by hand

  • Finish the Pedaltrain (grinding, painting, logos)

  • Make the parts for a tour case (latches, corners, laminate, etc.)

  • Build the case, by hand

  • Quality control all components

  • Source our own hook-and-loop

  • Bundle the hand made Pedaltrain, with finished case, hook-and-loop, etc in a nice box

  • Ship the boxed, finished, goods to one of our climate-controlled warehouses

  • Hold that inventory indefinitely, ready for a store to order

  • Sell the product to a store

  • Ship the product to the store

  • You buy at the store or online

...for less than a custom case maker can buy the parts for the case (no Pedaltrain, no velcro, no assembly of the case, no profit for the case maker, etc.).

Seriously?

Yes!

In fact, a major USA retailer recently told us that they tried to source custom cases for Pedaltrains.  The cost?  $600/case.  They decided to stay out of the case business.

You may be asking yourself "Well, okay Pedaltrain, I understand that. There's no doubt Pedaltrain is the best value in the world. But isn’t it true that offering a case by itself would cost less than a complete unit?" 

Ah!  This is the issue, isn't it? This seems to be the logical conclusion, but, in fact, this is not correct.  If we offered cases as standalone products, not only would the cases cost as much a complete unit, but every model we sell would be more expensive. 

Huh?

Yes!

Why?!

Cost accounting!   Sexy, eh? 

Stay with me...

We make 22 different Pedaltrain models (not counting power supplies, accessories, etc).  Each of these items require, as described above, manufacturing, packaging, shipping, receiving, warehousing, etc..  With every new product added, we must add additional resources to make, package, ship and store the item.

If we sold our cases as individual items, the number of Pedaltrain products would double to 44.  This would result in almost doubling the fixed capabilities of many components in our supply chain.  These fixed costs would, in turn, be spread across our entire product line, resulting in an across-the-board price increase.

Take, for example, warehousing. Our warehouse space requirements would grow exponentially.  Warehouses are not cheap, nor are they elastic. Warehouses do not expand and contract at will. Simply stated, bigger warehouse = more costs. More costs = higher price.

Now consider the global dimension of warehousing.  Pedaltrains are shipped to, and stored in, facilities all over the world.  We have warehouses in Chicago, in Belgium, and, with our distributors, in the UK, Japan, Korea, Australia, New Zealand, Indonesia, Israel, Canada, South America...all over the world.  If we were to offer cases separately, we would instantly double the number of products in each of these warehouses.

Are you following this? I’ve just described exponential growth in warehousing around the world.  Warehousing is just one aspect of the supply chain.  There are many more that I won’t go into here.

So you may be thinking, “I get it, but why not just make a few extra cases and you know, stick 'em in a corner for special situations?”  Well, that's just naive. That's not how our business works, that's how a flea market works. I don't mean to sound harsh, but if we ran our business like that we wouldn’t have one for very long. When we offer a product for sale, it must be available at all times for anyone that wants it, finished, in a box, with a UPC code, with a warranty, ready to go. Anything less leads to a bad customer experience and is just not a sustainable way to run a healthy business.

Truth be told, we almost put Pedaltrain out of business a few years ago when we started a case company. That's a story for another day. Fortunately, we survived and learned our lesson.

“Alright Pedaltrain, I understand.  But I still need a case. What should I do?”

If you want a tour case for your Pedaltrain, buy a complete unit from your favorite guitar shop.  Do so knowing that you are getting the best value possible.

In conclusion, we want everyone to have a professional-grade Pedaltrain at the best possible price. We are writing this note to you because we work very hard to make sure our business is run in an efficient, honest, and transparent way, and we want you to understand why we do not sell our cases as separate items.  

This is our job and our joy. We take this job, and your trust, very seriously. It is an honor and our privilege to protect your valuable gear. We hope this explanation helps you understand our decision.  

CUSTOMER SERVICE

CUSTOMER SERVICE

We enjoy wowing customers with incredible customer service.  It makes us happy inside.

Yes, we have dedicated staff in place to answer questions, solve problems and offer advice. Our product experts know the ins and outs of every Pedaltrain product, at levels of detail you can’t imagine.  It’s hard to stump them.

Endorsement Deals

Endorsement Deals

We believe Pedaltrain pedal boards are the best. Period. We say this with the utmost humility. 

We also believe that when you compare features to price, Pedaltrain pedal boards are an unbeatable value. 

So it doesn't matter if you are a kid buying your first pedal board or a world-famous guitar hero. At Pedaltrain, everybody gets the same innovative products, same build quality, same personalized customer service and...the same price. 

11 New Models Available Spring 2015

PRESS RELEASE

Nashville, Tennessee, USA – January 14, 2015 – Pedaltrain, the world’s most popular pedal board brand, has reinvented its product line for 2015 and beyond.

In a private meeting with some of Nashville’s top professional guitarists and bassists, the company revealed its new product range to resounding applause. 

New models include the Nano+, the three-model Metro Series, the three-model Novo Series, the refined Classic Series and its new large-format flagship pedal board, Terra 42. All will be released in early Spring 2015.

“We are true pedal-junkies,” says Pedaltrain President John Chandler, “we are deeply invested in our community and the needs of musicians who trust Pedaltrain to support, enable and protect their valuable gear. Our commitment is demonstrated in what we believe are absolutely the best Pedaltrains we’ve ever made.”

Pedaltrain highlighted unique design improvements like its new modified rail system, which improves the stability of smaller-sized pedals.  The company also demonstrated its portable grab-and-go Metro series and the true-bypass-switching-friendly Novo Series.  

The company’s vastly improved soft cases and new strength-weight optimized tour cases were a big hit, especially when it was revealed it’s new professional-grade cases now weigh up to 35% less than previous models.

“We enjoy a close relationship with our customers - from the touring professional to the student jamming in a garage band,” says Chandler. “Our new products incorporate their valuable feedback; each new model meets specific player needs. Only Pedaltrain has this deep domain expertise.” 

An Invitation to Experience The New Pedaltrain

(This text originally appeared in the February 2015 issues of Premier Guitar Magazine and Guitar Player Magazine.)

We’ve taken the best from our past and created something new:  eleven new models, four new product lines, all-new modified rail system, vastly improved soft cases, new strength/weight optimized tour cases and new light duty case options. All of this will be available for purchase in-store and online this Spring. If you’d prefer to cut to the chase, visit pedaltrain.com or pedalboardplanner.com to experience the reinvented Pedaltrain for yourself.

Before we tell you where we are going, we’d like to share a little about where we’ve been. The first Pedaltrain was invented almost 20 years ago. Back then, most players spread their pedals out on the floor and used two-sided tape to keep them in place. Thinking there had to be a better way, our founder, a professional guitar tech, borrowed a friend's welding tools and handcrafted the first Pedaltrain prototypes in his garage. Word spread quickly in Nashville, and the response was overwhelming: "where have you been all my life?!" And just like that, Pedaltrain was born. At the time, nobody could have foreseen that this invention would not only earn him a patent, but also effectively establish the pedal board category and make his designs the industry standard.

The modern pedal board owes a lot to our founder’s original, patented, design. The things we take for granted today simply did not exist then: substituting lightweight aircraft grade aluminum for wood, crafting a rail system for convenient audio and power cable management, inclined pedal mounting surfaces, universal power supply compatibility, integrated power portholes and under-side power supply mounting, mainstreaming of hook-and-loop pedal mounting, pedal boosters and affordable flight cases (formerly an expensive luxury).  Never mind the various Pedaltrain sizes and configurations we’ve introduced over the years.

As 2015 begins, we are reinventing ourselves and pushing forward with the best Pedaltrains ever.

First, our cases have been reinvented. You told us you want simpler, sturdier soft cases. We heard you loud and clear. All of our new soft cases feature a simpler, cleaner design with heavy-duty metal zippers and beefy pull-tabs. You will know them by the new sewn-in blue Pedaltrain logo.

Regarding our tour cases, you said two things: love the protection, hate the weight. Again, we listened and made changes. We’ve been able to lighten our cases by up to 35% without compromising toughness. Thanks to our new strength/weight optimized design, you’ll feel the difference as soon as you (or your tech) pick one up.

Let’s talk about our new Pedaltrain models.

We’ve replaced the Nano with the new Nano+. Nano+ features the same great two-rail design you’ve come to love, but with four more inches of awesomeness. Just enough for another pedal or two (or three, depending on pedal size). Our new modified rail system provides more hook and loop exposure to ensure an even-stronger bond with your pedals. And, as you might expect,  Nano+ is fully compatible with Volto, our award-winning rechargeable power supply.

We are also introducing an expanded three-rail series to replace the PT-MINI.  The Metro 16, Metro 20 and Metro 24 are designed for players who need grab-and-go solutions.  The Metro series offers maximum pedal mounting in a small, portable, package.  Our new modified rail system is included for enhanced pedal adhesion and stability. The Metro series is available with either our new soft case design or our new light-duty hard case. The Metro series is also Volto-compatible.

Next up, the Classic series. The Classic line represents our “classic” four-rail design and the Pedaltrain sizes you’ve come to love. The Classic Jr, Classic 2 and Classic Pro now have an open-front design (the portholes are history), resulting in flexible power supply placement and room for various after-market add-ons. The Classic series is available with our new soft case or new strength/weight optimized tour case. The Classic series is compatible with most third party power supplies and our own Powertrain 1250 and Volto units.

The Novo series is our all-new, five-rail, design. Featuring our new modified rail system and open front design, Novo is perfect for players who use true-bypass switchers or need an extra rail to accommodate a variety of pedal configurations. Models include Novo 18, Novo 24 and Novo 32. Like the Classic series, Novo is available with our new soft case or new strength/weight optimized tour case and is compatible with most third party power supplies and our own Powertrain 1250 and Volto units. 

Terra 42 is our new large-format Pedaltrain. Terra 42 has the new open front design and our new modified rail system.  It is the perfect size for true pedal junkies and permanent studio installations. Like the Classic and Novo lines, Terra 42 is available in either our new soft case or strength/weight optimized tour case and fully compatible with a variety of power supplies, including our own. By the way, this is the first time our large-format Pedaltrain has been offered with a soft case. 

Okay, so we’ve thrown a lot of change at you. But rest assured one thing will never change at Pedaltrain: our desire to delight you. We pride ourselves in delivering a great value and providing the best customer care in the business. Thank you for allowing us to support, enable and protect your gear wherever the music takes you.

Tell us what you think on Twitter and Instagram with the hashtag #mypedaltrain

 

 

Things We Will Never Do

Things We Will Never Do

We like to experiment and try new things. However, there are some things we will never do. Here are a few:

Pedaltrain pedal boards will never be made of wood. Why? Sure, reclaimed lumber or veneered plywood looks cool...at first. But wood warps, twists, and buckles when exposed to the heat and moisture inherent in performance environments and touring travel. Ever played a festival in Orlando during rainy season? Ever had a drink spill on stage? Good luck with a wooden pedal board. It will be ruined. Besides, they weigh a ton.

Volto Best in Show

Volto Best in Show

Wow.  Volto, our innovative rechargeable power supply, was awarded the Summer NAMM best in show award.

Pedaltrain VOLTO is an innovative solution for the pedal user on the go. Using cutting edge lithium-ion battery technology we have designed an efficient and super quiet alternative to traditional AC powered options. Volto has two 9 volt outputs which are capable of providing a total output power capacity of 2000mA.