Find answers to our most Frequently Asked Questions
1) Where can I find you on social media?
We’d love to connect with you! Follow us for new product announcements and to see the fun we have around the office. Tag us with #MyPedaltrain #MadeToRoam and let us know what you and your Pedaltrain are up to!
You can find us at the links below!
2. What Pedaltrain model is right for me?
In fact, many of our customers have more than one pedal board. You can have a larger board to house your entire pedal collection and something light and portable for travel or rehearsals. Our design is so simple you can just grab what you need off of one board and pop it onto another!
This handy infographic can help you figure out which Pedaltrain products will work best for you.
3. where can i buy one of your products?
Our full line of Pedaltrain products can be purchased online at buypedaltrain.com and through our extensive network of authorized dealers across the globe. All major online retailers carry our products as well as hundreds of amazing brick-and-mortar stores. We can assure you that if a store carries Pedaltrain products they are the best of the best.
4. How do i set up my new pedaltrain?
It’s incredibly easy to set up your new Pedaltrain. Just wipe down your new frame, making sure it’s free of all packaging residue, and use the Cut-Pull-Press method to attach the Hook-and-Loop fastener.
CUT the Hook-and-Loop fastener to the length you need.
PULL it tight, getting out any wrinkles in the fabric.
PRESS the fastener down onto the Pedaltrain frame slowly and evenly, from one edge to the other.
Here’s a video showing you how.
Our patented open frame design will make sure that your pedals will always stay in place. The rail system provides at least two attachment points for each pedal, with two separate hook-and-loop connections. This feature actually holds things in place much better than one big surface area with one wide strip. You can rest easy knowing your pedals are secure.
5. Where do I mount the power supply?
That will depend on which Pedaltrain pedal board you own.
If you have one of our flat models in the Nano and the Metro series, our Volto will mount effortlessly underneath using the included adhesive-backed Hook-and-Loop material. Because these boards are flat with very little clearance, it is impossible to under-mount larger power supplies. That said, you can top-mount any power supply just like you would any pedal.
Our inclined models in the Classic, Novo and Terra series will allow you to mount Volto, Powertrain 1250 and just about any power supply on the market under the board with little or no modifications necessary. We sell brackets to mount most models under these boards.
6. Which brackets do I need to mount my power supply?
With Volto and Powertrain 1250 there are no brackets necessary! Both power supplies are designed to fit perfectly under our boards and mount with either our Hook-and-Loop fastener or with four screws.
We sell two types of brackets to mount other power supplies:
Still unsure which bracket kit fits your needs? Here’s a helpful infographic on all of our brackets.
If you have one of our smaller, discontinued boards (PT-JR, PT-1 or PT-2) and need brackets, don't worry. We have a stash of the BRKT-1 (Voodoo Lab power supplies) and UBKT-1 (most other power supplies) in our warehouse. Check with your favorite Pedaltrain retailer. If they don't currently have them in stock, just have them reach out to our sales team.
If you have one of our larger, discontinued boards (PT-3, PT-PRO or PT-GRANDE) and need brackets, you can use either the PT-VDL-MK or discontinued BRKT-2 for Voodoo Lab power supplies or the PT-UNI-MK or discontinued UBKT-2 for most other power supplies.
7) How long does the Volto battery last and what pedals will it power?
Volto’s battery life will vary based on the total current draw of the pedals you are powering. The more pedals you use, the faster the battery will discharge.
Volto provides reliable and long-lasting power for analog pedals, the kind that use traditional 9V batteries. It is NOT intended for high-draw digital pedals (i.e. Strymon, TC Electronic or Line6 multi-effect units...).
Rule of thumb : If it has a place for a 9V battery, Volto will power that bad boy.
To learn more about Volto's capabilities, go here.
10) What is the warranty on my Pedaltrain products?
USA: All Pedaltrain pedal boards carry a lifetime warranty against defects in materials and workmanship. Soft bags, cases and straps carry a one-year limited warranty against defects in materials and workmanship. This warranty does not cover wear and tear, nor incidental or consequential damage to persons or property caused by use, abuse, misuse, or improper storage or transport of the unit. Electronic products including powersupplies carry warranties specific to each respective product. In all cases, warranties are given to the original purchaser only and not transferable. This warranty shall not apply to any goods that have been altered ormodified by anyone other than Pro Stage Gear LLC. Proof of purchase is required for warranty claims, so please save your receipt.
If you need to make a warranty claim, please email firstname.lastname@example.org and someone from our Customer Service Team will be happy to assist you. To ensure a quick resolution to your claim, please include photos of the issue you are having as well as a copy of your receipt.
International: All Pedaltrain products sold outside of the USA are warrantied at the sole discretion of thedistributor in the respective territory and must be processed through the retail store where the purchaseoccurred. Proof of purchase is required for warranty claims, so please save your receipt.
11. Can I buy a new case for my pedal board?
Yes! Beginning October 1, 2017 we sell both Professional Quality Soft Cases and Pedaltrain Tour Cases - at pedaltrain.com and dealers worldwide.
We now offer Premium Soft Cases in the following sizes:
- Metro 16/20/Mini
- Metro 24
- Novo 18/Classic Jr/PT-JR
- Novo 24/Classic 2/PT-2/Classic 1/PT-1/Fly
- Pedaltrain Pro/Novo 32/PT-PRO
All of these cases feature water-resistant fabric and zips, thick padding, multiple carry handles, exterior pockets, and convertible backpack straps with weight relief at the sternum and waist (except the Pro, which has a shoulder strap). The handles are reinforced with rivets, and, in the case of the Pro, six rivets!
Before we launched, the bags were tested on the road by some of the world's best touring musicians and pedal industry vets. They took them around the world and back again. We asked for brutally honest feedback. In the end, we designed something that we feel is game-changing. The build quality is exceptional, the features robust, and the price is fair. Compare. You'll see.
If you compare to other brands, you will see that we destroy the competition in build quality and value. These cases are a tremendous value. Over time, as Pedaltrain Premium Soft Cases are tested and reviewed in the market, we believe they will become the #1 bag in the world.
In fact, these are just the first of our new PSC line, and we've set a goal internally to become the #1 premium soft case company in the world by 2020. Buckle up, buttercup; the Pedaltrain is steaming ahead.
If you need the added protection of our Tour Case, we have you covered. We've produced the following Tour Case sizes in a throw-back Jet Black color. Our original tour cases were all black, so that's cool. Here are the sizes:
- Metro 16
- Metro 20/Mini
- Metro 24
- Novo 18/Classic Jr/PT-JR
- Classic 1/PT-1/Vintage Pre-PT1 Pedaltrain (they are still out there)
- Novo 24/Classic 2/PT-2
- Classic Pro/Novo 32 with Wheels
- Terra 42 with Wheels
Features include all the things you'd expect from Pedaltrain Tour Cases: durable plywood and laminate construction, ATA approved ball corners, fully recessed carry handles, lockable latches, tongue-in-groove aluminum extrusion edging, tough rubber feet, fully lined with dense rubberized foam, lid lined with 2 1/2" impact absorbing egg-crate-style foam, and a hinged lid with built-in lid stop.
13) Do you have an artist endorsement program?
One of the benchmarks of our company is that everybody gets the same product for the same price, whether the next gig is the Superdome or Uncle Jerry’s BBQ.
We don't have a traditional artist endorsement program. We do, however, occasionally sell products directly to artists when special needs or circumstances arise. These circumstances are exceedingly rare.
But let’s be honest, we wouldn’t be doing what we do if we didn’t love music and the people who make it. The best way for us to support the music we love is to make a great product for a great price.
We love to see the places Pedaltrain gets to visit as you take on the world. Tag us on social media and let us know what you’re up to!
For all artist inquiries we can be reached here.